Returns, refunds &        damaged goods

Clear guidance on returning an order, receiving a refund and reporting anything that has arrived damaged, faulty or incorrect.

 Quick support summary

14-day return request

Contact us within 14 calendar days of delivery to request a standard return.

Return condition

Items must be unused, complete and returned with their original packaging where applicable.

Damaged goods

Report damage within 48 hours and include photographs, order details and a description.

Refund timing

Approved refunds are returned to the original payment method after inspection.

You have 14 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition in which it was delivered.
• It must be returned in its original packaging, including all components, fittings and documentation.
• You must provide valid proof of purchase, such as an invoice, receipt or order confirmation.

Once we receive and inspect the returned item or items, we will notify you of the outcome.

If approved, the refund will be processed to the original payment method within 5–10 working days, depending on your bank or payment provider.

If you have not received your refund within the expected timeframe:

1. Double-check your bank account.
2. Contact your credit or debit card provider because processing may take additional time.
3. Contact your bank to check for a processing delay.

If the refund is still missing, email sales@rackitstackit.co.uk .

Customers are responsible for return shipping costs unless the item is faulty or was sent in error.

We recommend using a tracked and insured service. We cannot be held responsible for returned items lost or damaged in transit.

Shipping costs are non-refundable unless the return is required because of an error made by Rack It Stack It.

We do not accept returns for:

• Made-to-order or customised racking solutions, unless they have been made incorrectly.
• Products damaged because of misuse, incorrect handling or improper installation.

If your order arrives damaged or defective, contact us within 48 hours of delivery.

Include photographs, your order details and a description of the issue. We will review the information and arrange a replacement, repair or refund where appropriate.

To ask a question or begin a return, contact our customer support team:

Rack It Stack It
Email: sales@rackitstackit.co.uk
Phone: 01827 213073
Website: rackitstackit.com

Need help with a return?

Contact us with your order details and photographs if an item has arrived damaged, faulty or incorrect.